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The WikiFX Score of this broker is reduced because of too many complaints!


Australia|10-15 years| Benchmark AA|
Regulated in Australia|Market Making(MM)|MT4/5 full license|Global Business|Suspicious Overrun|High potential risk|Offshore Regulatory|


Rating Index




Average transaction speed (ms)



Full License


United States



Influence index NO.1

Mongolia Mongolia 8.10
The WikiFX Score of this broker is reduced because of too many complaints!







MT4/5 Identification

MT4/5 Identification

Full License

Server Name
Pepperstone-Edge01 MT4
Server Location United States




Influence index NO.1

Mongolia Mongolia 8.10

Surpassed 12.19% brokers

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+1 786 628 1209
Level 16, Tower One, 727 Collins Street Melbourne, VIC Australia 3008


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+1 786 628 1209


+61 3 9020 0155


+49 (0)211 81999940


+357 25 030573

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Pyramid scheme complaint


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WikiFX Risk Alerts 3
Previous Detection : 2023-11-29
  • The number of the complaints received by WikiFX have reached 22 for this broker in the past 3 months. Please be aware of the risk and the potential scam!
  • This broker exceeds the business scope regulated by Germany BaFin(license number: 151148)BaFin Non-Forex Licence Non-Forex License. Please be aware of the risk!

WikiFX Verification

Pepperstone · Benchmark
Average transaction speed(ms)
The highest transaction speed(ms)
63 Great
The highest speed of opening positions(ms)
63 Great
The highest speed of closing position(ms)
63 Great
The lowest speed of opening positions(ms)
The lowest speed of closing position(ms)
Ranking: 29 / 127
Test user 445
Orders 16,022
Ocuppied margin $2,973,439 USD
Data Source WikiFX Data provide
Updated: 2023-11-27 01:11:00

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Pyramid scheme complaint

Do not allow withdrawals and block transaction accounts

I have a stock trade and profit ~12k $ on April 26-27, 2023, then I placed another order to trade on MT5 and it was locked. Then I placed a withdrawal order, but I did not receive it, and was returned to MT5. I sent Mail 6 times but got no response.

2023-05-03 08:34

No withdrawal, arbitrarily deducting interest.

it's been 17 days since i traded and got ~12000$ profit. pepper still refused to pay me interest, but only let me withdraw the capital, they arbitrarily deducted the interest, locked the account and terminated the contract. as i said in the previous 2 accusations, i trade on their platform, environment, conditions, and rules, then i can execute the order and close the order at a profit of ~12000$. then the side Pepperstone do not allow me to withdraw this amount because of abnormal and fraudulent trading behavior. so if the investor trades and loses, is that the right and normal thing? unreasonable and unfair. even my account has changed to pro (which is an account where pepper can bear a negative balance of -10000$) many times to send the next mail, pepper's side reported that it has moved to the internal dispute department idr (scheduled for an appointment). before may 18, 2023 will inform again). but i guess this is just a trick to buy time, push and not solve anything. if so, then this is the exchange that steals investors' money, their credibility is fake. i'm still waiting patiently until may 18, 2023 to see what the results are,

2023-05-15 13:30

Scamed on SL

I’m just doing back test on those trades(never do backtest) and then it showed this result actually chart never touched Stop Loss zone but it touched and closed, i asked Ctrader platform they said it’s broker responsibility. So i have to warn other traders that Pepperstone is silently scammer.

2022-11-28 00:52

No refund

I conducted stock trading from April 26th to 27th, 2023, with a profit of approximately $12k. Afterwards, I placed a transaction on MT5 but was locked in. Then I placed a withdrawal order, but it was not received and returned to the trading account. I have sent emails 6 times, but have not received a reply. Then I directly chatted with the Vietnamese support team and said I was waiting for information from headquarters. Then, on May 2, 2023, I logged into my online trading account and was informed that the account had been disabled. The next day, I logged in again and found that the exchange had already deducted all my interest. May 3, 2023: Pepper responded that they terminated the contract and only allowed themselves to withdraw the original funds (approximately $1400). No refund (~$12000), I replied: Your game rules and trading environment include requirements such as margin and leverage. When I participate in trading, the order will be executed. Then I make a profit, and you do not allow me to receive this money. There are trading cases like mine, and I have been informed that if You don't talk about unusual behavior either. You will only hinder traders from obtaining more returns than capital. In short, through this trading method, you can take the lost money from investors instead of returning profits to them when they win. Currently, I have extracted the root and my account has been locked. I am still waiting for a response from PepperStone.

2023-05-04 20:06
Unable to withdraw

This company can’t seem to provide a honest service

The account manager informed me that he had used my money to make some profit without my authorization. When I asked to withdraw the profit, the account manager kept changing excuses saying my bank is not good and that my documents were incomplete I filed a class action complaint with fintrack .org and they had my deposit sent directly into my wallet alongside the profits made on my account as a results of the trading activities that were being carried out secretly with my capital Please don't waste your money, Pepperstone group is such a scam.

2022-07-18 16:33

When I joined, they said it would be no problem to withdraw money, but when I applied for a withdrawal for the first time, I was not allowed to withdraw it.

1. I opened a Pepperstone account in Taiwan on September 20 this year (as shown in screenshot 1). At first, they said there would be no problems with the withdrawal (as shown in screenshot 2). 2. The stored value account is from Pepperstone (as shown in screenshots 3 and 4) 3. On October 31, I wanted to withdraw money for the first time, but the system refused to allow it. I asked the manager why I couldn’t withdraw it. He said that it was because the partner applied for withdrawal restrictions at their headquarters and asked me to pay the service fee first. At first, both parties said that there would be no problem in withdrawing the funds, so I opened an account and the investment consulting company only paid the service fee after the withdrawals were made. Our customers have no idea what the agreement between them is. If they say they limit withdrawals, they will limit withdrawals. The customers have no idea at all, and there is no protection of their rights at all. I originally planned to withdraw part of the balance and then ask the company to calculate the service fee payable. As a result, both companies directly modified the original rule of withdrawing first and then paying the service fee without informing the customer in advance, leaving the customer completely unaware. Under certain circumstances, it is impossible to withdraw, and even the withdrawal is restricted to be completed at one time. (Such as screenshot 5 6 7 8 9 10 11 15) 4. My principal and profit are all in Pepperstone, and the total balance on the ledger is US$1,702,913.69. The company actually said that if I don’t withdraw it before November 15th, the system will erase my money. How can such a big company be? Treat customers this way? Are you protecting your customers? According to Pepperstone's account manager, doesn't Pepperstone have a British FCA license? Even investors outside the UK can get the same compensation protection as British residents? (Such as screenshot 12 13 14 16) 5. Request coordination and processing by Pepperstone to return the balance of US$1,702,913.69 in my account in order to pay the service fee of NT$9.64 million to the partner investment consulting company. 6. The number of uploaded images is limited, so only some screenshots can be uploaded. Thank you for your coordination.

2023-11-12 14:05

    Total Margin Trend

    • VPS Region
    • User
    • Products
    • Closing time
    • Bangkok
    • 904***
    • NZDCAD
    • 11-28 17:45:05
    • Bangkok
    • 581***
    • NZDCAD
    • 11-28 17:45:04
    • Frankfurt
    • 159***
    • NZDCAD
    • 11-28 17:45:04

    Stop Out


    Stop Out Symbol Distribution

    6 months


    Pepperstone · Company Summary

    Pepperstone Review Summary in 10 Points
    Founded 2010
    Headquarters Melbourne, Australia
    Regulation ASIC, CYSEC, FCA, DFSA, SCB
    Market Instruments Forex, Cryptocurrencies, Shares, ETFs, Indices, Commodities
    Demo Account Available
    Leverage 1:500
    EUR/USD Spread average 0.12 pips
    Trading Platforms TradingView, MetaTrader5, MetaTrader4, cTrader
    Minimum deposit $200
    Customer Support 24/5 phone, email, live chat

    What is Pepperstone?

    Pepperstone is a Forex and CFD broker founded in 2010 in Melbourne, Australia. The company has quickly grown to become one of the largest Forex and CFD brokers in the world with over 150,000 clients across the globe. Pepperstone is regulated by top-tier financial authorities, including the Australian Securities and Investments Commission (ASIC), the UK Financial Conduct Authority (FCA), etc. It offers a wide range of trading instruments including Forex, indices, commodities, and cryptocurrencies.

    Pepperstones website

    Pros & Cons

    Pepperstone is a well-established and reputable forex and CFD broker, with a number of strengths. One of its biggest advantages is its range of trading platforms, which include the popular MetaTrader4 and 5 platforms, as well as cTrader. Another advantage is the broker's competitive pricing, with tight spreads and low commission fees.

    However, there are some potential drawbacks to consider. One is that Pepperstone's customer service can sometimes be slow to respond, which can be frustrating for traders who need quick assistance. Additionally, the broker offers limited educational resources and research tools.

    Pros Cons
    • Regulated by reputable financial authorities including ASIC, CYSEC, FCA, DFSA and SCB • Limited product offerings with no stock trading
    • Multiple account options and funding methods • Inactivity fee of $15 per month after 6 months of inactivity
    • Low spreads and commissions, particularly for active traders • Limited educational resources
    • Advanced trading platforms including MT4, MT5, and cTrader • Limited research tools
    • Excellent customer support with 24/5 availability • No fixed spread account options
    • Negative balance protection • Limited social trading features

    It's worth noting that while there are some cons associated with Pepperstone, the overall consensus is that it is a reputable and reliable broker with competitive pricing and advanced trading platforms.

    Is Pepperstone Safe or Scam?

    Pepperstone is a regulated broker, authorized and regulated by the Australian Securities and Investments Commission (ASIC), the Financial Conduct Authority (FCA) in the United Kingdom, etc. Pepperstone is considered a legitimate and reliable broker in the industry.

    How are you protected?

    Pepperstone has implemented a number of measures to ensure the safety and protection of its clients' funds and personal information.

    More details can be found in the table below:

    Client Protection Measures Description
    Regulation ASIC, CYSEC, FCA, DFSA, SCB
    Segregated Accounts Ensuring that client funds are protected in the event of company insolvency
    Negative Balance Protection Clients can not lose more than their account balance
    Two-Factor Authentication Providing an additional layer of security to protect against unauthorized access to their trading accounts
    Encryption Technology To protect client information and transactions from potential threats such as hacking or fraud
    Investor Compensation Scheme Provide protection to clients in the event of financial loss or misconduct by the broker

    Our Conclusion on Pepperstone Reliability:

    Overall, Pepperstone uses advanced security measures to protect its clients' personal and financial information. The broker's commitment to transparency, and customer satisfaction makes it a trustworthy choice for traders.

    Market Instruments

    Pepperstone offers 1200+ trading instruments across multiple asset classes, including:

    Forex: Major, minor and exotic currency pairs, including USD/EUR, AUD/USD, EUR/GBP, and more.

    Stocks: Trading of popular global stocks including Apple, Amazon, Google, etc.

    Indices: CFDs on global indices, including S&P 500, FTSE 100, Nikkei 225, and more.

    Commodities: CFDs on gold, silver, oil, and other popular commodities.

    Cryptocurrencies: Trading of popular cryptocurrencies including Bitcoin, Ethereum, Litecoin, etc.

    Note that the specific instruments available for trading may vary depending on the account type and region of the client.

    asset classes


    Pepperstone offers four types of accounts to its clients:

    • Standard Account: This account type is suitable for beginners as it has no commission and offers variable spreads starting from 1 pip. The minimum deposit required is $200.

    • Razor 0.0 Account: This account type is designed for experienced traders who prefer low spreads and are willing to pay a commission. The minimum deposit required is $200, and it offers variable spreads starting from 0.0 pips with a commission of $3.50 per lot traded.

    • Swap-Free Account: This account type is designed for traders who follow Sharia laws and do not want to earn or pay interest on overnight positions. It has no commission and offers variable spreads starting from 1 pip. The minimum deposit required is also $200.

    • Demo Account: This account type is available for 30 days, especially for traders to practice their trading skills and strategies. It provides traders with virtual funds to trade with and access to real-time market data, allowing them to simulate trading conditions without risking real money. It is a useful tool for beginners to get familiar with the trading platform and for experienced traders to test new strategies or instruments.

    Account Types


    Regarding European traders and those whose accounts are registered with Pepperstone UK, the European ESMA law has recently reduced the maximum permitted leverage for security reasons.

    On Forex instruments, the maximum leverage allowed for European clients is 1:30. However, leverage levels are contingent upon the entity's laws, such as international offerings. Pepperstone continues to offer leverage of 1:500 for professional clients on each asset.

    Nonetheless, ensure you have a thorough understanding of leverage and how to utilize it intelligently, as an increase in your trading size can have a major impact on your potential earnings or losses.

    Spreads & Commissions

    The EUR/USD spread offered by Pepperstone varies depending on the type of account and market conditions. The commission fees also vary based on the account type and trading platform.

    For the Razor 0.0 account, which is designed for advanced traders and uses ECN pricing, the average spread for EUR/USD is around 0.12 pips with a commission of $3.5 per lot.

    For the Standard account, the average spread for EUR/USD is around 1.1 pips without any commission. It's important to note that spreads can vary depending on market conditions such as volatility and liquidity.


    It is important to note that the above figures are subject to change depending on market conditions and other factors, and traders should always check the latest spreads and commission fees on Pepperstone's website.

    Below is a comparison table about spreads and commissions charged by different brokers:

    Broker EUR/USD Spread Commission (per lot)
    Pepperstone 1.1 pips $0
    IC Markets 0.10 pips $7
    FXTM 0.50 pips $4
    XM 1.60 pips $0
    Admiral Markets 0.50 pips $0
    FP Markets 1.45 pips $6

    Note: The spreads and commissions are based on the standard account type for each broker and may vary depending on the account type, trading platform, and market conditions.

    Trading Platforms

    Pepperstone provides TradingView, MetaTrader5, MetaTrader4 and cTrader. Traders can utilize either the Razor or Standard account type on any platform.

    • MetaTrader4 (MT4): The world's most popular forex trading platform, featuring advanced charting, automated trading capabilities, and a vast library of indicators and add-ons.

    • MetaTrader5 (MT5): A more advanced version of the MT4 platform, with additional features and capabilities, such as more advanced order types and an economic calendar.

    • cTrader: A powerful and user-friendly platform with advanced charting, one-click trading, and a range of advanced order types.

    Trading Platform

    Overall, Pepperstone's trading platforms are highly regarded for their speed, reliability, and ease of use, and are suitable for both beginner and advanced traders.

    See the trading platform comparison table below:

    Broker Trading Platform(s)
    Pepperstone MetaTrader4, MetaTrader5, cTrader
    IC Markets MetaTrader4, MetaTrader5, cTrader, WebTrader
    FXTM MetaTrader4, MetaTrader5, WebTrader
    XM MetaTrader4, MetaTrader5, XM WebTrader
    Admiral Markets MetaTrader4, MetaTrader5
    FP Markets MetaTrader4, MetaTrader5, IRESS, WebTrader

    Note: This table is not exhaustive and other trading platforms may be available for each broker.

    Deposits & Withdrawals

    Pepperstone offers various deposit and withdrawal methods for its clients, including: Visa/Mastercard, POLi, Bank transfer, BPay, PayPal, Neteller, Skrill, and Union Pay. It's important to note that some deposit and withdrawal methods may not be available in certain countries. Clients should check with Pepperstone for specific details and requirements for their region.


    Pepperstone does not charge any deposit or withdrawal fees. However, fees may be charged by the payment provider.

    Withdrawal forms received after 21:00 (GMT) will be processed the following day. If these are received before 07:00 (AEST) theyll be processed on the same day. Withdrawals made by Bank Wire Transfer usually take 3-5 working days to reach your account.

    Minimum deposit requirement

    Pepperstone's minimum deposit requirement depends on the type of account you choose. For the standard account, the minimum deposit is $200 (or equivalent in another currency), while for the Razor 0.0 account, the minimum deposit is $200 (or equivalent in another currency) for users who choose to deposit via debit card or PayPal, and $1,000 (or equivalent in another currency) for users who choose to deposit via bank transfer. It's worth noting that different funding methods may have different minimum deposit requirements.

    Pepperstone minimum deposit vs other brokers

    Pepperstone Most other
    Minimum Deposit $200 $/€/£100

    Pepperstone Money Withdrawal

    To initiate a withdrawal, log in to your Pepperstone account and navigate to the “Withdrawals” section. Select your preferred withdrawal method, enter the amount you wish to withdraw, and follow the instructions provided.


    Pepperstone charges various types of fees including spreads, commissions, and swap fees. We have mentioned spreads and commissions before. Now we talk about other fees.

    • Swap fees: Pepperstone charges swap fees for holding positions overnight. The swap fee may be a credit or a debit depending on the instrument traded and the direction of the position.

    • Inactivity fee: Pepperstone does not charge any inactivity fee.

    See the fee comparison table below:

    Broker Deposit Fee Withdrawal Fee Inactivity Fee
    Pepperstone Free Free for domestic wire $0
    IC Markets Free $3.50 per withdrawal $0
    FXTM Free Free $5 per month after 6 months of inactivity
    XM Free Free for first 5 withdrawals per month, $15 for subsequent withdrawals $0
    Admiral Markets Free Free for first 2 withdrawals per month, €1 for subsequent withdrawals €10 per month after 24 months of inactivity
    FP Markets Free Free for domestic wire, $20 for international wire $0

    Please note that the fees listed in this table are subject to change and may vary based on factors such as account type, payment method, and location. It's important to check with the broker directly for the most up-to-date and accurate fee information.

    Customer Service

    Pepperstone offers customer support via phone, email, and live chat 24/5. They also have a comprehensive FAQ section on their website that addresses a wide range of topics. You can also follow them on some social networks such as Twitter and Facebook.

    Customer Support

    Overall, Pepperstone's customer service is considered reliable and responsive, with various options available for traders to seek assistance.

    Pros Cons
    • 24/5 multilingual customer support • No 24/7 customer support
    • Live chat and email support available • No dedicated account managers for all users
    • Quick response times
    • Detailed FAQ section available

    Note: These pros and cons are based on general feedback and may not be representative of every individual's experience.


    Pepperstone offers a variety of educational resources to help traders improve their skills and knowledge. Here are some of the educational offerings provided by Pepperstone:

    Trading guides: Pepperstone offers a comprehensive trading guide that covers various topics such as trading psychology, technical analysis, and risk management.

    Webinars: Pepperstone regularly hosts live webinars that cover various trading topics, including market analysis, trading strategies, and risk management.

    Video tutorials: Pepperstone offers a collection of video tutorials that cover various trading topics such as platform walkthroughs, charting techniques, and risk management.

    Overall, Pepperstone offers a robust educational suite that can benefit both beginner and experienced traders.

    Educational Resources


    In conclusion, Pepperstone is a well-established broker with a solid reputation and a wide range of trading instruments and platforms. They offer competitive pricing with low spreads and commissions and a range of account types to suit different traders. Their customer support is available 24/5 and they offer a range of educational resources for traders of all levels. Overall, Pepperstone is a reliable and reputable broker for traders looking for a broker with a global presence and a wide range of trading options.

    Frequently Asked Questions (FAQs)

    Q 1: Is Pepperstone regulated?
    A 1: Yes. Pepperstone is regulated by ASIC, CYSEC, FCA, DFSA, and SCB.
    Q 2: Does Pepperstone offer demo accounts?
    A 2: Yes. Pepperstone offers 30-day demo accounts.
    Q 3: Does Pepperstone offer the industry-standard MT4 & MT5?
    A 3: Yes. Both MT4 and MT5 are available. Pepperstone also supports cTrader and TradingView.
    Q 4: What is the minimum deposit for Pepperstone?
    A 4: The minimum initial deposit with Pepperstone is $200.
    Q 5: Is Pepperstone a good broker for beginners?
    A 5: Yes. Pepperstone is a good choice for beginners because it is regulated well and offers a wide variety of trading instruments with competitive trading conditions on the leading MT4 and MT5 platforms. Also, it offers demo accounts that allow traders to practice trading without risking any real money. But somehow we cant access their website currently.


    Pepperstone Introduces Spread Betting on TradingView Platform

    NewsPepperstone Introduces Spread Betting on TradingView Platform

    2023-09-01 12:19

    Pepperstone, Australia's leading broker, now offers tax-free spread betting on the TradingView platform. UK traders can seamlessly trade Forex, Shares & more, ensuring efficient trading experiences.

    2023-09-01 12:19
    Pepperstone Introduces Spread Betting on TradingView Platform
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    Pepperstone becomes the official partner of the Geelong Cats

    NewsPepperstone becomes the official partner of the Geelong Cats

    2023-03-20 16:59

    The Australian-based forex broker Pepperstone has announced that it has joined forces with the Australian football team Geelong Cats.

    2023-03-20 16:59
    Pepperstone becomes the official partner of the Geelong Cats
    Pepperstone to host a powerful live panel with a former politician, senior economist, and financial

    NewsPepperstone to host a powerful live panel with a former politician, senior economist, and financial

    2022-03-10 11:33

    Pepperstone is bringing together the perfect combination of politics, economics, and financial markets in one room. Join the discussion with our leading panel of influencers and market leaders:

    2022-03-10 11:33
    Pepperstone to host a powerful live panel with a former politician, senior economist, and financial

    User Reviews

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    Write a review

    I created my Pepperstone account, deposited with my debit card and everything seemed to be working fine. But recently I lost that debit card and it's number, so I canceled, and now I can't withdraw money anymore because I have to use that debit card only that I lost and neither my bank or Visa can hand me that number. Register another card and they tell me that it has to be that card that I lost to send me the money! A piece of plastic that anyone can easily loose. I had already had this type of problems with other brokers, but depositing with another new card solved the problem with no further issue! but not with Pepperstone. They are supposed to be giving me support, but it's been a few days and I haven't seen anything resolved. And I have good capital retained there, what can I do? Hope i can solve soon this issue and keep recommending Pepperstone as broker.
    2023-11-11 13:05
    Everyone says that the trading environment here is particularly excellent, stable and has cost advantages, with gold leverage up to 500 times, and digital currency
    2023-03-02 19:55
    more than one year
    I have to admit it, Pepperstone is definite the best broker I ever met. I love its Mirror trading and social trading, which makes my trades become much more easily. Their support staff are always there to help me, friendly and professional. I cannot find a broker better than Pepperstone.
    2023-02-20 09:23
    more than one year
    I thought pepperstone is a trustworthy and honest company, but by opening their website and seeing the complaints on the wikifx website, I know that looks are not necessarily what they are.
    2023-02-14 10:16
    more than one year
    This is the only broker I am confident trusting my money with. They are transparent and honest in all transactions. I deal with cryptocurrencies which is the most challenging asset. Thankful I found a good broker to trade with.
    2023-02-14 09:53
    more than one year
    As an old trader with many years of experience, I naturally choose this kind of large trader who is strictly regulated. Pepperstone is impeccable in all aspects, such as order execution speed, gold withdrawal speed, trading platform, transaction costs and so on. Two months ago, I also traded the energy index on it and made a profit.
    2022-12-14 14:50
    more than one year
    this broker is very good and making profit safe withdrawal no any problem relax of them
    2022-12-08 18:06
    aliyu abdullahi11808
    more than one year
    I'm very happy that I found this broker worthy to use in order to make profit by using it. I hope it will continue to be good to users as usual. I also want to encourage my fellow user to be reliable on this broker, because it works well. thank you.
    2022-12-08 13:03
    more than one year
    seriously, it's a good broker and you will enjoy trading on the platform
    2022-12-07 17:56
    more than one year
    this platform is very important to people to relax on this broker, I know are very good and I continue making profit on them
    2022-12-07 16:05
    more than one year
    What's going on? If my memory serves me right, Pepperstone was ever a very famous broker in the industry. Why it suddenly turned over and its rating plummeted? From 9 points to 2 points now..As I can see in the Exposure part, many traders complained that the slippage is very serious and they couldn’t withdraw their money. Too terrible! On my gosh!
    2022-11-18 11:32
    長谷川 一行
    more than one year
    As everyone knows, Pepperstone is a big player in the forex industry, featuring many shinning points, advanced trading platform, competitive spreads from 0.0 pips, high leverage up to 1:400, and it seems like superb trading environment… Here, some drawbacks you should also pay attention to: it occurs high bank withdrawal fee outside EU and Australia… Besides, it does not provide 7/24 customer support.
    2022-11-18 10:47
    more than one year
    What happeded???
    2022-11-16 11:14
    more than one year
    Hello, how do you guys plan to maintain your reputation, it's not easy to accumulate over the years, don't ruin it
    2022-11-12 20:16
    angel 1228
    more than one year
    from one moment to another my account is not charged neither on my mobile nor on the computer I cannot withdraw my funds
    2022-10-29 04:00
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